nonplused

1. Recipients of the email will have been nonplused to learn that the settlement 'will provide Replacement Drink Vouchers to Class Members who submit timely and valid Claim Forms.' One wonders how many have bothered.
   收到电子邮件的客户将会得知，和解方案将使会员在及时提交有效的索赔表格后，获得新的饮品券，这些客户可能会对此感到不知所措。我想知道的是，有多少人会因此心生烦恼。
2. He was nonplused by the strange customs he saw everywhere in the country.
   他被这个国家各地的陌生习俗搞得不知所措。

adj

1. filled with bewilderment
   1. at a loss to understand those remarks
   2. puzzled that she left without saying goodbye

   Synonym:    at a loss(p)nonplussedpuzzled