B: I need to talk with someone about my bill.
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C: The cable TV company charged you an extra $20 because of your late payments for the last two months.
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C: What's your account number?
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C: Hi, this is James in customer sevice. What can I do for you?
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B: Thanks.
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B: Hi, James. The bill I received yesterday for my home cable TV service is wrong.
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C: Okay. The regular monthly charge should be $65.
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B: Right. But yesterday I got a bill for $85.
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A: Hello. Can I help you?
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B: 201712.
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B: Oh, I see. Thanks.
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A: Okay. Hold on the line. James will be with you in just a moment.
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