surliness

1. Mr Novikov insists that the offhand service that often distresses visitors to Moscow is improving. But he concedes that surliness endures, even among waiters and waitresses who grew up in the privatised, post-Soviet years.
   诺维科夫认为，常常困扰莫斯科游客的“临时服务”正在改善，但他同时承认对异乡人的敌意仍然存在，甚至是那些从小在实行私有化的前苏联环境下长大的人也是一样。
2. But he concedes that surliness endures, even among waiters and waitresses who grew up in the privatised, post-Soviet years.
   但他也承认仍存在不和蔼态度，这甚至存在于成长在私有化、前苏联年代的男女服务员中。

noun

1. a disposition to exhibit uncontrolled anger
   1. his temper was well known to all his employees

   Synonym:    temperbiliousnessirritabilitypeevishnesspettishnesssnappishness